Shipping & Return Policy

Last Updated: October 9, 2025

Thank you for shopping with iamcandiicouture! Because each item is made with care- often handmade or customized- we wanted to make sure you understand our shipping and return process clearly before placing an order.

Processing Times

All orders are process within 1-2 weeks (business days only)
Processing times does not include weekends or holidays.
Please note that custom and handmade items may take a bit longer depending on order volume and product type.
Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Times

After processing, most orders ship via USPS or UPS. Delivery times vary by location:

U.S. Orders: Typically 3-7 business days after shipping
International Orders: Delivery times vary and may take longer depending on customs and location.

We are not responsible for delays caused by the carrier, weather, or incorrect addresses entered at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Free or discounted shipping may be offered during promotions or for qualifying orders.

Order Changes & Cancellations

Because many items are made to order, changes or cancellations must be requested within 24 hours of purchase. After that time, production may have already begun, and we cannot guarantee changes or cancellations.

Lost, Stolen, or Damaged Packages

Once your order is shipped, iamcandiicouture is not responsible for lost, stolen, or delayed packages. If your package is lost or shows as delivered but not received, please contact your local UPS or USPS office first. If your item arrives damaged, please contact us within 7 days of delivery at candiicouture@yahoo.com with photos of the damage and your order number.

Returns & Exchanges

Because most items are custom or handmade, we do not accept returns or exchanges on personalized products. However, if your item arrives damaged, defective, or incorrect, please reach out within 7 days of receiving your order.

To start a claim:

Email candiicouture@yahoo.com
Include your order number, description of the issue, and clear photos

We'll review your claim and may offer a replacement or store credit if applicable.

Non- Returnable Items

The following items are non- returnable:

Custom- made or personalized products
Sale or clearance items
Digital downloads or gift cards

If you have any questions about your order, shipping, or returns, please contact us:

Email: candiicouture@yahoo.com

Website: www.iamcandiicouture.com